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The HP use SETUP cartridges error means the printer expects the special cartridges that came in its box, and it found normal or non-HP cartridges during first-time setup. HP’s own page covers what to check and who to contact, and this guide explains it in plain steps without any workaround that HP does not support.

Step 1: Check which cartridges are installed

HP’s page splits the error into three types, based on the cartridge shape in a picture. The steps below are from HP’s Type 1 section, which lists printers that use HP 178, 364, 564, 655, 862, 902 to 910, 912, 914 to 920, 934 and 935 cartridges. Open HP’s page and match the picture to your cartridges if yours look different, because we did not review the Type 2 and Type 3 steps.

1. Turn the printer on and open the door or lid to the cartridge access area.
2. Wait until the carriage is idle and silent.
3. Look at the labels and check whether the cartridges say SETUP.

Step 2: Reseat the cartridges

If SETUP cartridges are installed, or you installed new cartridges and got the error, HP says to push in the tab on a cartridge and lift it out of the slot. Put it back into its color-coded slot and press down until it snaps into place. Repeat for the other cartridges, then close the door or lid.

Step 3: If the printer has no SETUP cartridges

HP’s page says that if a new printer did not come with SETUP cartridges, you should contact HP Customer Support. It also says to enter the product serial number to see warranty status and choose a support option. You can ask the HP Support Community with your model and the error message, or contact an HP agent.

Buying a used printer

People who buy a used printer sometimes meet this error because the original SETUP cartridges are gone. HP’s page does not describe a path for used printers, so we cannot tell you what HP will do in that case. Contacting HP with the serial number is the route its page offers. We do not recommend firmware or chip tricks to bypass the message, because HP does not support them and they can leave the printer unusable.

Frequently asked questions

Can I buy SETUP cartridges?

According to HP, no. They are not sold by retailers.

Are normal cartridges the wrong ones?

Normal replacement cartridges are right for printing after setup, but HP says using them or non-HP cartridges during the first-time setup triggers this error. Our ENVY cartridge compatibility table shows which cartridge numbers fit which printers.

Will a driver fix it?

No. This is a cartridge and setup error, not a driver problem. For driver steps see our install guide.

Sources: HP Support, “HP Printers – A ‘Use SETUP Cartridges’ Error Displays.” Steps vary by cartridge type and model.

An HP printer paper jam but no paper visible is a known situation, not necessarily a faulty printer. HP says paper jams can be real or false, and a printer might report a jam even when nothing is stuck. This guide follows HP’s steps for the OfficeJet Pro 9010 and 9020, which are written to work for both real and false jams.

Step 1: Clear hidden paper from inside

1. Open the front door and lift the ink cartridge access door.
2. Wait until the carriage stops moving.
3. With the printer still on, disconnect the power cord.
4. Move the carriage to the far left and far right, and remove any jammed or torn pieces of paper.
5. Remove the paper path cover and gently remove any jammed paper and bits of torn paper. HP says to pull with both hands so whole sheets do not tear.
6. Slide the cover back in, close the doors, reconnect the power and turn the printer on.

Step 2: Check the other areas

HP says jams can occur in several places, so keep checking until you find it. Its guide lists the input and output trays, the rear of the printer (OfficeJet Pro 9020 models) and the automatic document feeder (ADF).

Step 3: Remove small debris and clean the rollers

HP says small bits of paper lodged in the paper path make jams more likely, and it describes running a blank print or copy job to eject them. It also says dust and paper fiber can build up on the feed rollers and cause jams and feed problems, so it includes steps to clean the rollers inside the cartridge access area, at the rear (9020 models) and in the ADF.

Step 4: Reset the printer

1. With the printer on, disconnect the power cord from the printer.
2. Unplug the cord from the power source.
3. Wait 60 seconds.
4. Reconnect the cord to the wall outlet and the printer.

HP recommends plugging the printer directly into a wall outlet.

Habits that help prevent jams

• Load paper flat, with edges not bent or torn, and set the paper guide against the stack.
• Do not overfill the tray, and do not mix paper sizes or types.
• Match the paper size and type in the app you print from to what is loaded.
• Avoid dusty or dirty places, and wait for a job to finish before adding paper.

If the message stays

HP says to service or replace the product if the problem continues after all the steps. Our OfficeJet Pro 9010e page has driver details for that series.

Frequently asked questions

Can a driver cause a paper jam message?

HP’s steps for this error are about paper, parts and a reset, not drivers. If a printer problem also involves the PC, see our install guide.

Why do I see the message when there is no paper?

HP says it can be a false jam. Torn bits, debris or dusty rollers can trigger it, so the steps above cover each.

Sources: HP Support, “HP OfficeJet Pro 9010, 9020 printers – Paper Jam error.” Steps and parts vary by model.

HP scan to network folder not working usually comes down to the folder, the network path or the printer’s saved setup, not the scanner itself. This guide follows the order HP uses in its setup pages: make sure the folder is shared, write the path the way the printer expects it, then save and test the setup in the printer’s web page.

Step 1: Check that the folder is shared

HP’s LaserJet Pro MFP page says the network folder must be set up as a shared folder before Scan to Network Folder can work. Its OfficeJet Pro 9010/9020 page shows the Windows side: create a folder, right-click it, open Properties, then the Sharing tab and Share. HP’s example selects Everyone with Read/Write permission, then asks you to choose file sharing for a private network or all public networks and write down the network path shown at the end.

Sharing with Everyone is broad. On a home network that may be acceptable, but you can also share the folder with one specific Windows user and enter that user’s sign-in details in the printer’s setup. That is our suggestion, not an HP step, so test it before relying on it.

Step 2: Use the path format HP expects

HP’s page asks for the path as \\server\folder. The server is the computer (or server) that hosts the shared folder, and the folder is the share name, not the full path on its disk. Copy the path exactly as Windows showed it when you shared the folder.

Step 3: Save the Quick Set in the printer’s web page

On the LaserJet Pro MFP models HP lists (M329, M428, M429 and Color MFP M479), the steps are:

1. Find the printer’s IP address on its control panel and type it into a browser address bar to open the EWS.
2. If asked for a PIN, use the one on the label inside the cartridge door, or check the Printer Status Report. If the PIN was changed, the report says a custom password is set.
3. Click Settings, then Control Panel Customization, then Quick Sets, then the Add icon.
4. Under Type, choose Scan to Network folder, name it, and follow the prompts for the folder, authentication and scan settings.
5. Click Apply. To check the setup, click Apply and Test instead.

Menu names differ by model. If your printer is an older or different series, search HP’s support site for your exact model and “Scan to Network Folder.”

Step 4: Scan from the control panel

HP’s OfficeJet Pro page describes the scan step: touch Scan, then Network Folder, select the folder, enter the PIN if you created one, adjust the file name if needed and touch Send. If the printer scans but the folder step fails only on the computer side, see our guide on an HP printer that prints but does not scan.

What some forum users report

These points come from HP Community replies, not from HP’s setup pages, so treat them as things to try, not rules:

• Some users found scanning to a folder worked again after Windows file sharing for older SMB 1.0 was re-enabled. Microsoft treats SMB 1.0 as insecure, so we would not turn it on unless nothing else works and you accept the risk.
• One user said a Microsoft-account sign-in failed where a local Windows account worked. We could not confirm this in HP documentation.
• Several users said the problem started after a printer firmware update or a new driver package.

Frequently asked questions

Do I need the HP driver installed for this?

Scan to Network Folder is set up in the printer, so it does not depend on a Windows scan driver. HP’s LaserJet Pro page also offers a Windows wizard in the full software package. Our install guide explains how to get it.

Does this apply to my LaserJet?

HP lists the M428 and M429 among the models above. Our M404-M405 series page has the driver details for that family.

Sources: HP Support, “HP LaserJet Pro MFP – Set up Scan to Network Folder” and “HP OfficeJet Pro 9010, 9020 printers – Set up and use a Scan to Network Folder.” Menu names vary by model.